Ambition24direct is always available and eager to provide the specialised care and support patients and their family need. Don’t just take our word for it; have a look at these real reviews and testimonials from real people. This is what our clients and their families have to say about our staffing service and agency staff.

Reviews and Testimonials for Ambition24direct Home Care Services

“I have to mention that everyone I have met so far have shown real kindness and compassion. This really stands out from any previous experiences we’ve had. You are doing an amazing job with these members of staff and I just wanted to highlight it.” - Maggie

• “Ashley has been for a walk already this morning, he’s going food shopping and they’ve agreed to bring him to us today for a lunchtime dog walk. Staff seem really proactive and no request is too much trouble for them. I spoke to Ashley on the phone and he told me he likes his new guys. They’ve been communicating with us over text and have sent some lovely photos of Ashley from his walk this morning. They sent a message this morning just to say hello and to tell us who was on shift which was really nice, without us having to ask.” - Hayley

“I can’t compliment these ladies enough, it speaks volumes for how you handle and train your staff.” - Baseley-Humphreys

•  “We have great memories of London, and I especially want to thank you for providing us with the care Lhourna needed and understanding our budget limits! I will contact you again whenever we go back to England.” - Danielle

“I just wanted to drop you a quick note to say how wonderful it was to see JN walking along the beach yesterday and to be exhibiting no behaviours of concern. When I caught up with JN and staff it was clear he was enjoying the fresh air and being in a different environment.

But what was very impressive and amazing to see was JN accessing the corner shop to choose an ice cream, which he then paid for whilst being supported by staff.

When I think of how far JN has come since I first met him, it really is a credit to the staff a Ambition24direct who have persevered and built a really good relationship with JN, this then enables him to trust them, which then enables him to access the community. Resulting in his quality of life improving and hopefully his behaviours of concern decreasing.

It was also great to see staff wearing the symbol lanyard and if used regularly this again will help JN to make choices and be more active in his life.” - Susan

• “I am so sorry if the carers think I am rude or not well behaved; you know that the last few weeks my life has been changed. Things are very unpredictable; one-hour home and the next in hospital. I do appreciate your generous support otherwise it would be 10 times harder to overcome all. Much love,” - Afonza

HCA B3 Complex: “Lurinda was warm, welcoming and friendly from the first phone call. She responded to all requests in a professional, calm, and timely manner. I could immediately tell she was passionate about her work and getting it right for our service and keen to help. Her hard work and efforts to find us a member of staff with the correct skills, experience and capabilities were very noticeable. She is absolutely the reason we would continue to use your agency. She fully understands the importance of being reliable, trustworthy and having wonderful communication and people skills. Thank you.” - PD

• “Georgie did not go to sleep as I had to take Ben to the hospital and she was extremely anxious. There was no way that she could have been left with a single carer, especially one who didn’t know her. I think this can be backed up by the evidence that she is now three to one care, including night shifts. I am incredibly grateful to both of them and genuinely salute that they stayed to ensure that Georgie had the best support in place. This shows truly what their characters are, how caring and selfless they are, and are also a credit to Ambition24direct.” - Francesca

Testimonials from the North West Disabled Children’s Team, Dame Mary Fagan House, Basingstoke

MT: “Mum has shared that carers have been great, reliable and consistent. MT is happy when she sees carers coming.”

• AB: “Mum has shared that carers are great, she feels comfortable that carers have been able to apply strategies already in place to support AB. Mum knows AB well and feels reassured because carers do not need to be reminded all the time on how to support AB. She also likes the fact that carers are not scared of AB, she likes the consistency of having the same carers so she does not need to train new ones.”

IK/AA: “Mum has said that she feels that a “weight was lifted from her shoulders”, she is really pleased with the carer who has developed a good relationship with IK and AA. Mum said that the carer is patient and proactive. She is confident looking for the children’s equipment, clothes and arranging the routine whilst there. Mum is happy with consistency of having the same carer supporting the children.”

Adults with a Learning Disability and Home Care Services General Feedback

Type of staff provided: Qualified Nurses and Health Care Assistant / Support Workers 

What was your impression of our service?

• “Professional, enthusiastic team who are keen to learn, to work with others, to advocate for the people they work with consistently demonstrating a robust “can do” positive risk-taking attitude.” - Sara

• “The service provided has been amazing from start to finish.” - Joanne

• “A professional service that does the extra mile to ensure an unmatched quality of care.” -Milton 

Are agency workers meeting your expectations?

• “Agency workers are exceeding expectations consistently.”

• All of the agency workers have showed the utmost professionalism and compassion. I could not have asked for a better mix of workers to support our daughter.”

• “The agency workers did not only fulfil the requirements but exhibited innovation in care provision.”  

What is your first impression of the quality of our information and communication?

• “Information and communication is professional and well managed. All requests are responded to promptly and are professional and knowledgeable.”

• “Communication is key and cannot fault this - all has been amazing.”

• “Communication was swift. Management was accessible by phone or email every time.” 

What is your impression of our support departments (credit control, complaints, account managers)?

• “Quick to respond and provide information.”

• “I have had no reason to use these departments.”

• “I did not need to contact them.” 

Do you have any suggestions on how we could improve our services or any other comments?

• “No. Ambition24direct have provided excellent support staff and excellent service at all times.”

• “No need to improve. I have been overwhelmed with the help and support we have received from Ambition24direct.”

• “Keep up the good work. I would recommend your service to other clients without hesitation.”

Experience the Ambition24direct Difference for Yourself

Discover how Ambition24direct can transform the way you experience healthcare services. Our team is ready to assist you in finding the right staffing solutions to enhance the lives of individuals under your care. Contact us now to discuss your requirements and take the first step toward better care, improved outcomes, and empowered individuals.  

Contact us to book experienced, vetted and exceptional healthcare assistants or nurses. Our teams are available any time of the night or day: 0330 678 3014 | info@a24direct.co.uk